SEE OUR TERMS & CONDITIONS

The Service

Where we accept a booking we do all that we can to ensure that your booking is fulfilled. If we are unable to fulfil a booking, we will inform you as soon as possible of this and you will not be charged.

You are responsible for making suitable arrangements to arrange your collection and receive your delivery and giving us appropriate instructions. In the event that your delivery is damaged or lost after being handed over to yourself or delegated person, we do not accept liability. We reserve the right to refuse to accept orders from any customer; considerations of collection/delivery problems may give rise to such a refusal.

We adhere to strict protocols that include ironing all dark fabrics on the reverse to avoid any possibility of the fabrics developing a shiny surface and a strict no smoking policy to ensure your laundry is returned fresh and crease free. In the unlikely event of any garments being damaged we will compensate to a maximum of £30 per item. Each claim must be made at the time of receipt of ironed items and you must be able to prove the cost of the item. Any iron damaged or shiny items you include with your load will be returned un-ironed to avoid any misunderstanding regarding liability for damage. Leather items. buttons, buckles beading and any other type of decoration is processed entirely at owner’s risk.